• Products
  • Science
  • Business
  • Community
Menu
  • Products
  • Science
  • Business
  • Community
Log in
Join Now
Join Now

Support

About TRIPP

What is TRIPP?

TRIPP is the award-winning XR wellness company pioneering innovative technologies that deepen connection to self and enable the transformation of collective well-being.

TRIPP is so much more than a meditation app – it’s a journey to the heart of your mind. It’s a digital psychedelic platform that unlocks awe, wonder, calm, and focus.

Far from passive interaction, TRIPP is total, active immersion. This is a wholly unique experience to be conscious of your current reality while being immersed in another, and our research-backed, specially crafted, curated content can measurably improve how you feel.

What languages are supported by TRIPP?

At this time, TRIPP is only available in English.

French and Spanish language versions are currently in the works.

To stay in touch for product updates (including language releases), please sign up for our newsletter.

If you would like a specific language supported, please let us know.

Are there voice options?

You can choose between a male or female voice in the daily Calm TRIPP experiences and the Calm Composer experiences*

*This feature is not currently available for FOCUS TRIPPs.

After the experience is loaded, and the initial surveys, a panel is displayed allowing you to pick male/female, experience length, and how much voice-over guidance you prefer.

What are Achievements?

Achievements challenge you to meet your goals. As you TRIPP, you’ll unlock badges that reward your progress. There are 12 badges, and the more you TRIPP, the more you earn! Your earned achievements will show up in your Oculus profile notifications.

Beginner’s Mind- Complete 1 TRIPP

Awakened Spirit- Complete 5 TRIPPs

Dream Catcher – Complete 10 TRIPPs

Consciousness Hacker – Complete 20 TRIPPs

Peaceful Warrior – Complete 50 TRIPPs

Inner Peace – Complete 75 TRIPPs

Mindful Master – Complete 100 TRIPPs

Illuminated Mind – Complete 200 TRIPP

Spiritual Gangster – Complete 400 TRIPP

Psychonaut – Complete 500 TRIPPs

You can view your earned achievements in your Oculus profile notifications.

Can I track my progress?

The TRIPP Mobile App allows you to track your progress over time. View your activity, log your mood, track your metrics, and even personalize your Focus TRIPPs by uploading your own images.

Available for iOS and Android, our updated TRIPP mobile app now includes integration with Apple Health Mindful Minutes and Google Fit Meditation time. Your TRIPP VR use will now be tracked in TRIPP mobile, Apple Health, and Google Fit.

To enable this feature, download the latest TRIPP mobile version.

On iOS: when you launch TRIPP after the update you will be asked to allow TRIPP mobile to access Health.

Android: when you launch TRIPP after the update, select Account, and you will see an option to enable Google Fit

Download the TRIPP mobile app:
iOS – https://apps.apple.com/app/id1465149118
Android – https://play.google.com/store/apps/details?id=com.tripp.companion

Can I personalize my TRIPPs?

Personalizing your TRIPP can unlock an expanded sense of well-being and gratitude.

We’ve made it easy for you to add personal photos to your Focus TRIPPs. Here’s how it works:

If you haven’t done so already, download the FREE TRIPP mobile app
iOS – https://apps.apple.com/app/id1465149118
Android – https://play.google.com/store/apps/details?id=com.tripp.companion

Tap into “Personalize”

Follow the instructions to upload your images (we recommend uploading at least 25 for the best experience)

Your images will show up in the amazeballs at the end of your FOCUS TRIPPs

Upload pictures of your choosing – loved ones, favorite places in nature, special memories – anything that evokes feelings of peace, gratitude, and joy for you.

If you prefer not to have images appear at the end of your FOCUS TRIPPs, you can disable this feature. Please go to the Settings Menu in TRIPP, and you will find the ability to turn off the personal images.

What is TRIPP Composer?

TRIPP Composer is one of the features included in your TRIPP membership. It allows you to create and experience your favorite TRIPPs on-demand, with a variety of content to pick and choose from.

With TRIPP Composer, you can select your:

TRIPP type: Do you want to Increase your Focus or Find your Calm?

Worldscape: Where do you want your TRIPP to take you to? Choose from the cosmos to other realities, or the depths of the ocean!

Topic: What type of narrative do you want to listen to? Choose from a wide range of topics such as dealing with loss, increasing awareness, or finding happiness.

Should I use TRIPP during the day or at night?

We recommend trying Focus TRIPP in the morning/daytime and Calm TRIPP later on in the evening prior to bed. However, there may be times when you choose to use one vs. the other, depending on how you feel. Daily Calm: pause the mind chatter, calm the mind and fully immerse yourself in a state of deep relaxation. With 10-minute, 20-minute, and 30-minute offerings, you’ll find stillness on your schedule.
Daily Focus: where increased clarity meets elevated consciousness, and you can recenter yourself with an experience that cultivates awareness and acceptance. Become more present with flow-inducing gameplay in as little as 6-8 minutes. Creator Content: the world’s top creative minds collaborate to create the ultimate, fully conscious immersive experiences. Give yourself a respite and recharge any time to cultivate play, wonder, awe, and empathy.

How long is a typical TRIPP?

The Focus TRIPP is 6-8 minutes and is designed to bring you to a present state of awareness.

The Calm TRIPP provides deeper relaxation and guidance and allows you the ability to customize the duration:

short: 10-12 minutes

medium: 20-25 minutes

long: 30-35 minutes.

The TRIPP catalog of content contains a variety of unique immersive experiences that you can stay in for as long as you’d like.

TRIPP membership

I just got a new Quest, how do I transfer my account to this device?

You’ll simply log into your new Quest and confirm the transfer. Yep–it’s that easy!

How many users can one TRIPP membership support?

Up to four people in your household can use the same TRIPP account, however, we do not have the functionality to toggle between users. This means all the session data and usage would be tracked under one account and there is only one login. If you want to track individual people’s usage, you will need to create multiple TRIPP accounts.

Can I try TRIPP for free before I join?

Absolutely! You can download our FREE demo in the Oculus Store. The demo is one of our most popular Focus experiences called Cosmic Connection. No credit card or subscription is needed.
We are not currently offering a free trial of the full TRIPP experience.

To access our full catalog of content, including NEW daily Calm and Focus experiences, TRIPP membership plans are available for USD $4.99 per month and USD $19.99 per year. You can cancel your subscription at any time.

How much does TRIPP cost?

Subscription plans are USD $29.99 per year or $4.99 per month.

If you subscribed to TRIPP at a lower price, your subscription will renew annually at your original discounted rate as long as you stay subscribed to TRIPP.

What is TRIPP Membership?

TRIPP is a monthly or annual subscription service.

Each Membership plan includes access to:

TRIPP’s daily VR experiences: Focus and Calm

TRIPP Composer: the ability to create your TRIPPs, with your choice of visual worldscape, sound, and guided mindfulness practices

TRIPP Mobile app: personalize your TRIPP experiences and track your progress

Access to a growing catalog of meditative experiences and a variety of other interactive and 360 video content in categories such as Escape, Meditate, Learn and Ascend

Any new experience added is included with your plan

Lifetime membership

How do I upgrade to a Lifetime membership if I am an existing monthly or annual member?

OCULUS PREMIUM MONTHLY SUBSCRIPTIONS

If you purchased a TRIPP Monthly subscription through Oculus Premium Subscriptions and would like to upgrade to Lifetime, you will first need to cancel your TRIPP Oculus Premium Subscription through Oculus and wait until your subscription is no longer active. Once your monthly subscription period is over you will be able to purchase the Lifetime offer for USD 59.99 directly through Oculus as an in-app purchase. There are no refunds for Lifetime purchases.

MONTHLY MEMBERSHIPS PURCHASED ON TRIPP.COM

If you purchased a TRIPP Monthly membership on TRIPP.com and would like to upgrade to Lifetime, please cancel your subscription by logging into TRIPP.com with your registered email and password and on the My Account page. You will see the option to Manage Your Subscription. After canceling, you will be able to purchase the Lifetime offer directly through Oculus or PlayStation VR for USD $59.99. Lifetime Memberships are not available through tripp.com. There are no refunds for Lifetime purchases.

ANNUAL SUBSCRIPTIONS PURCHASED ON TRIPP.COM

If you purchased a TRIPP Annual membership on TRIPP.com and would like to upgrade to Lifetime, please contact support@tripp.com and we will handle the Lifetime upgrade for you.

Do you offer a Lifetime Membership for a one-time purchase?

For a limited time, Oculus and PlayStation VR users have access to a Lifetime offer for USD $59.99. Oculus users will find this option in the TRIPP VR app. PlayStation VR users will purchase the TRIPP app directly through the Playstation app store.
All sales made through the Oculus or PlayStation Stores are final.
There are no refunds for Lifetime purchases.

Setting up TRIPP

Does everyone in my house have to have their account, or can we share?

Ideally, each person in a household will have their account, so they can track their mood on the mobile app and customize their experiences using their photos. Multiple people can use the same device, and there is an option to log out in the Settings menu on the VR device.

Up to four people in your household can use the same TRIPP account, however, we do not have the functionality to toggle between users. This means all the session data and usage would be tracked under one account and there is only one login. If you want to track individual people’s usage, you will need to create multiple TRIPP accounts.

Can I set up & log into TRIPP without the Mobile app?

You can always log directly into TRIPP in your VR headset.

Here’s how:

Open the TRIPP app

Accept the Health, Safety, and Terms of Service

At the bottom center of the screen where it says “Already have an account?” select Login.

On the next screen at the bottom center, select “Login in without mobile app”. This will prompt a screen for you to enter your registered email address and password and then select Login.

How do I set up TRIPP?

Get Started in 3 EASY STEPS:

Download the TRIPP Mobile App on your smartphone and create an account. If you’ve already created an account on tripp.com, use your username and password to log in.

Install the TRIPP app on your Oculus Quest or other supported VR device.

Log into TRIPP directly through Oculus or pair your Oculus Quest headset with your TRIPP Mobile App (using the pairing code shown in your Mobile App).

START TRIPPing!

Using TRIPP

How do I turn off the surveys in my TRIPP experiences?

You can adjust your survey settings in the app, in VR.

From the TRIPP main menu in your Oculus device (upon opening the app), select the gear icon -> settings (top right).

Under settings, make sure the survey option is toggled off.

How do I use TRIPP laying down?

To use TRIPP laying down, you must be in recline mode. To get in recline mode, follow these steps:

Open the TRIPP app

At the very top of the menu, select upright or recline

In recline mode, as you settle comfortably into your preferred position, hold down the X on the right controller for a few seconds to re-align the view

How do I realign the view in TRIPP?

In your preferred position you can hold down the X on the right controller for a few seconds to re-align the view!

How do I quit a TRIPP?

If you press the Oculus button right controller once quickly the app should quit.

How do I pause my TRIPP?

Simply press the Menu button on your left Oculus Touch Controller.

How do I adjust my audio levels?

You can customize your audio levels in the Focus, Calm, and Composer experiences by music, meditation voice-over, and sound effects. Audio levels are set and saved separately by each experience type (Focus, Calm, and Composer).

How do I pair my Quest headset to the TRIPP Mobile App?

Download the TRIPP Mobile app on your smartphone

Install the TRIPP app on your VR Device (from the Oculus Store)

Pair your Oculus Quest headset with your TRIPP Mobile App (using the pairing code shown in your Mobile App)

Account + billing

Can I purchase TRIPP as a gift to give to a friend or loved one?

Sorry! We do not currently have the option for you to buy TRIPP as a gift.

To stay in touch for updates (including the ability to gift TRIPP), please sign up for our newsletter.

Do you accept Google Pay, Apple Pay, and PayPal?

We only accept credit cards at this time on tripp.com. In the future, we may add Google Pay, Apple Pay, and PayPal.

However, you can use PayPal as a payment method through your Oculus or PlayStation account.

For Oculus:

If you are purchasing through Oculus, please download the TRIPP app for free at this link and select Premium. The Monthly and Lifetime options will go through the Oculus Store, where you can select PayPal as the payment method. Here are some helpful tips on how to set up PayPal as a payment method on your Oculus account.

For PlayStation:

You can purchase the TRIPP app available for Lifetime Access through the PlayStation app store on your console or from the web store at this link

Here is some helpful info on how to set up PayPal as your default payment method on the PlayStation store.

I tried to reset my password and never received the password reset email?

Please check your promotions folder in Gmail or your spam folder for the verification email.

If it is not there, you can trigger a resend from the TRIPP Mobile app.
iOS – https://apps.apple.com/app/id1465149118
Android – https://play.google.com/store/apps/details?id=com.tripp.companion

Then, just login into the Mobile App using the same credentials that you used to create your subscription account on tripp.com. Please do not create a new account in the mobile app.

If you are still having problems, please contact us for assistance.

How do I update my billing information, email address, or password?

Please sign in to your account at tripp.com with your email and your password. From there, you are taken to the “My Account” page, where you will see the option to update your account information.

For additional support, please contact our Customer Service team at support@tripp.com.

Stay in touch

Sign up for the newsletter to stay informed about TRIPP’s latest updates

2022 © TRIPP, INC.

  • About
  • Careers
  • Legal
  • Support
  • Contact
  • Press
Menu
  • About
  • Careers
  • Legal
  • Support
  • Contact
  • Press
  • About
  • Careers
  • Legal
  • Support
  • Contact
  • Press
Menu
  • About
  • Careers
  • Legal
  • Support
  • Contact
  • Press

2022 © TRIPP, INC

Join Now
Log in
  • Products
  • Science
  • Business
  • Community
Menu
  • Products
  • Science
  • Business
  • Community
  • About
  • Careers
  • Legal
  • Support
  • Contact
  • Press
Menu
  • About
  • Careers
  • Legal
  • Support
  • Contact
  • Press