Support

TRIPP is the award-winning XR wellness company pioneering innovative technologies that deepen connection to self and enable the transformation of collective well-being.

TRIPP is so much more than a meditation app – it’s a journey to the heart of your mind. It’s a digital psychedelic platform that unlocks awe, wonder, calm, and focus.

Far from passive interaction, TRIPP is total, active immersion. This is a wholly unique experience to be conscious of your current reality while being immersed in another, and our research-backed, specially crafted, curated content can measurably improve how you feel.

At this time, TRIPP is only available in English.

French and Spanish language versions are currently in the works.

To stay in touch for product updates (including language releases), please sign up for our newsletter.

If you would like a specific language supported, please let us know.

You can choose between a male or female voice in the daily Calm TRIPP experiences and the Calm Composer experiences*

*This feature is not currently available for FOCUS TRIPPs.

After the experience is loaded, and the initial surveys, a panel is displayed allowing you to pick male/female, experience length, and how much voice-over guidance you prefer.

Achievements challenge you to meet your goals. As you TRIPP, you’ll unlock badges that reward your progress. There are 12 badges, and the more you TRIPP, the more you earn! Your earned achievements will show up in your Meta profile notifications.

  • Beginner’s Mind- Complete 1 TRIPP
  • Awakened Spirit- Complete 5 TRIPPs
  • Dream Catcher – Complete 10 TRIPPs
  • Consciousness Hacker – Complete 20 TRIPPs
  • Peaceful Warrior – Complete 50 TRIPPs
  • Inner Peace – Complete 75 TRIPPs
  • Mindful Master – Complete 100 TRIPPs
  • Illuminated Mind – Complete 200 TRIPP
  • Spiritual Gangster – Complete 400 TRIPP
  • Psychonaut – Complete 500 TRIPPs

You can view your earned achievements in your Meta profile notifications.

The TRIPP Mobile App allows you to track your progress over time. View your activity, log your mood, track your metrics, and even personalize your Focus TRIPPs by uploading your own images.

Available for iOS and Android, our updated TRIPP mobile app now includes integration with Apple Health Mindful Minutes and Google Fit Meditation time. Your TRIPP VR use will now be tracked in TRIPP mobile, Apple Health, and Google Fit.

To enable this feature, download the latest TRIPP mobile version.

On iOS: when you launch TRIPP after the update you will be asked to allow TRIPP mobile to access Health.

Android: when you launch TRIPP after the update, select Account, and you will see an option to enable Google Fit.

Download the TRIPP mobile app:
iOS – https://apps.apple.com/app/id1465149118
Android – https://play.google.com/store/apps/details?id=com.tripp.companion

Personalizing your TRIPP can unlock an expanded sense of well-being and gratitude.

We’ve made it easy for you to add personal photos to your Focus TRIPPs. Here’s how it works:

If you haven’t done so already, download the FREE TRIPP mobile app:
iOS – https://apps.apple.com/app/id1465149118
Android – https://play.google.com/store/apps/details?id=com.tripp.companion

Tap into “Personalize”.

Follow the instructions to upload your images (we recommend uploading at least 25 for the best experience).

Your images will show up in the amazeballs at the end of your Focus TRIPPs.

Upload pictures of your choosing – loved ones, favorite places in nature, special memories – anything that evokes feelings of peace, gratitude, and joy for you.

If you prefer not to have images appear at the end of your Focus TRIPPs, you can disable this feature. Please go to the Settings Menu in TRIPP, and you will find the ability to turn off the personal images.

TRIPP Composer is one of the features included in your TRIPP membership. It allows you to create and experience your favorite TRIPPs on-demand, with a variety of content to pick and choose from.

With TRIPP Composer, you can select your:

TRIPP type: Do you want to Increase your Focus or Find your Calm?

Worldscape: Where do you want your TRIPP to take you to? Choose from the cosmos to other realities, or the depths of the ocean!

Topic: What type of narrative do you want to listen to? Choose from a wide range of topics such as dealing with loss, increasing awareness, or finding happiness.

We recommend trying Focus TRIPP in the morning/daytime and Calm TRIPP later on in the evening prior to bed. However, there may be times when you choose to use one vs. the other, depending on how you feel. Daily Calm: pause the mind chatter, calm the mind and fully immerse yourself in a state of deep relaxation. With 10-minute, 20-minute, and 30-minute offerings, you’ll find stillness on your schedule.
Daily Focus: where increased clarity meets elevated consciousness, and you can recenter yourself with an experience that cultivates awareness and acceptance. Become more present with flow-inducing gameplay in as little as 6-8 minutes. Creator Content: the world’s top creative minds collaborate to create the ultimate, fully conscious immersive experiences. Give yourself a respite and recharge any time to cultivate play, wonder, awe, and empathy.

The Focus TRIPP is 6-8 minutes and is designed to bring you to a present state of awareness.

The Calm TRIPP provides deeper relaxation and guidance and allows you the ability to customize the duration:

  • short: 10-12 minutes
  • medium: 20-25 minutes
  • long: 30-35 minutes

The TRIPP catalog of content contains a variety of unique immersive experiences that you can stay in for as long as you’d like.

You’ll simply log into your new Quest and confirm the transfer. Yep–it’s that easy!

Up to four people in your household can use the same TRIPP account, however, we do not have the functionality to toggle between users. This means all the session data and usage would be tracked under one account and there is only one login. If you want to track individual people’s usage, you will need to create multiple TRIPP accounts.

Our TRIPP demo is free for download on Quest, Rift, and HTC Vive Flow devices. The demo is one of our most popular Focus experiences called Cosmic Connection. No credit card or subscription is needed.

We are not currently offering a free trial of the full TRIPP experience. To access our full catalog of content, including NEW daily Calm and Focus experiences, TRIPP membership plans are available for USD $7.99 per month and USD $29.99 per year. You can cancel your subscription at any time.

Subscription plans are USD $29.99 per year or $7.99 per month.

If you subscribed to TRIPP at a lower price, your subscription will renew annually at your original discounted rate as long as you stay subscribed to TRIPP.

TRIPP is a monthly or annual subscription service.

Each Membership plan includes access to:

  • TRIPP’s daily VR experiences: Focus and Calm
  • TRIPP Composer: the ability to create your TRIPPs, with your choice of visual worldscape, sound, and guided mindfulness practices
  • TRIPP Mobile app: personalize your TRIPP experiences and track your progress

Additionally:

  • Access to a growing catalog of meditative experiences and a variety of other interactive and 360 video content in categories such as Escape, Meditate, Learn and Ascend
  • Any new experience added is included with your plan

You can change or cancel your annual or monthly membership at any time. Once canceled, you will still have access to TRIPP until the end of your current billing period and you will no longer be charged a subscription fee.

FOR META PREMIUM SUBSCRIPTIONS

If you purchased a TRIPP Monthly subscription through the Meta Store, you can cancel your subscription through the Meta mobile app or your Meta VR Device. You can find more details on the Meta support page linked here. Please contact Meta support if you need more assistance.

FOR SUBSCRIPTIONS PURCHASED ON TRIPP.COM

TRIPP membership plans can be modified at any time. Simply log into your account at TRIPP.com with your registered email and password and on the “My Account” page. You will see the option to “Manage Your Subscription.” Here you can cancel directly and restart your subscription at any time with your existing account credentials.

OCULUS PREMIUM MONTHLY SUBSCRIPTIONS

If you purchased a TRIPP Monthly subscription through Oculus Premium Subscriptions and would like to upgrade to Lifetime, you will first need to cancel your TRIPP Oculus Premium Subscription through Oculus and wait until your subscription is no longer active. Once your monthly subscription period is over you will be able to purchase the Lifetime offer for USD 59.99 directly through Oculus as an in-app purchase. There are no refunds for Lifetime purchases.

MONTHLY MEMBERSHIPS PURCHASED ON TRIPP.COM

If you purchased a TRIPP Monthly membership on TRIPP.com and would like to upgrade to Lifetime, please cancel your subscription by logging into TRIPP.com with your registered email and password and on the My Account page. You will see the option to Manage Your Subscription. After canceling, you will be able to purchase the Lifetime offer directly through Oculus or PlayStation VR for USD $59.99. Lifetime Memberships are not available through tripp.com. There are no refunds for Lifetime purchases.

ANNUAL SUBSCRIPTIONS PURCHASED ON TRIPP.COM

If you purchased a TRIPP Annual membership on TRIPP.com and would like to upgrade to Lifetime, please contact support@tripp.com and we will handle the Lifetime upgrade for you.

For a limited time, Oculus and PlayStation VR users have access to a Lifetime offer for USD $59.99. Oculus users will find this option in the TRIPP VR app. PlayStation VR users will purchase the TRIPP app directly through the Playstation app store.
All sales made through the Oculus or PlayStation Stores are final.
There are no refunds for Lifetime purchases.

Ideally, each person in a household will have their account, so they can track their mood on the mobile app and customize their experiences using their photos. Multiple people can use the same device, and there is an option to log out in the Settings menu on the VR device.

Up to four people in your household can use the same TRIPP account, however, we do not have the functionality to toggle between users. This means all the session data and usage would be tracked under one account and there is only one login. If you want to track individual people’s usage, you will need to create multiple TRIPP accounts.

You can always log directly into TRIPP in your VR headset.

Here’s how:

  1. Open the TRIPP app.
  2. Accept the Health, Safety, and Terms of Service.
  3. At the bottom center of the screen where it says “Already have an account?” select Login.
  4. On the next screen at the bottom center, select “Login in without mobile app”. This will prompt a screen for you to enter your registered email address and password and then select Login.

Get Started in 3 EASY STEPS:

Download the TRIPP Mobile App on your smartphone and create an account. If you’ve already created an account on tripp.com, use your username and password to log in.

Install the TRIPP app on your Oculus Quest or other supported VR device.

Log into TRIPP directly through Oculus or pair your Oculus Quest headset with your TRIPP Mobile App (using the pairing code shown in your Mobile App).

START TRIPPing!

You can adjust your survey settings in the app, in VR.

From the TRIPP main menu in your VR device (upon opening the app), select the gear icon -> settings (top right).

Under settings, make sure the survey option is toggled off.

To use TRIPP laying down, you must be in recline mode. To get in recline mode, follow these steps:

  1. Open the TRIPP app.
  2. At the very top of the menu, select upright or recline.
  3. In recline mode, as you settle comfortably into your preferred position, hold down the X on the right controller for a few seconds to re-align the view.

In your preferred position you can hold down the X on the right controller for a few seconds to re-align the view!

For Meta Quest and Meta Quest Pro Users:

Press the Meta button right controller once quickly, and you will see a message with the options to resume or quit the TRIPP app.  You can also close the application on your desktop in the Oculus app.

 

For Nreal devices:

Tap the bottom half of your phone’s screen and select Exit.  

 

For Playstation devices:

Long-press the Playstation button on your DS4 controller or either PS Move Motion controller then select Close Application.

 

For Vive Flow:

Tap the top quadrant of your phones screen or press the Vive button on your controller, aim the beam on the Home image, and then select Back to Home.

For Meta Quest devices:

Simply press the Menu button on your left Meta Quest or Quest Pro Controller while in an experience.

For Oculus Rift:
Simply press the Trigger button on either controller while in an experience.

For Nreal devices:

Simply tap the top half of your phone’s screen while in an experience to bring up the Pause menu.

For Playstation devices:

Simply press the Start button on your DS4 controller or on either one of the PS Move Motion controllers.

For Vive Flow:

To pause the app while in an experience press the Left or Right quadrants of your phone’s screen or press the Trigger or App button on your Vive Flow controller.

For Meta devices:

To adjust audio levels of experiences pause the experience by pressing the Trigger button on either controller and select settings.  The audio settings you select are saved separately for each experience type (Focus, Calm, and 360 videos)

For Nreal devices:

There is currently no way to adjust audio levels within the TRIPP app.  

For Playstation devices:

To adjust audio levels of experiences pause the experience by pressing the Start button on your DS4 controller or on either one of the PS Move Motion controllers, then select Settings.  The audio settings you select are saved separately for each experience type (Focus, Calm, and 360 videos)

For Vive Flow:

To adjust audio levels of experiences pause the app while in an experience press the Left or Right quadrants of your phone’s screen or press the Trigger or App button on your Vive Flow controller, then select Settings.  The audio settings you select are saved separately for each experience type (Focus, Calm, and 360 videos)

  1. Download the TRIPP Mobile app on your smartphone.
  2. Install the TRIPP app on your VR Device (from the Supported VR device App Store).
  3. Pair your VR headset with your TRIPP Mobile App (using the pairing code shown in the TRIPP Mobile App).

Yes! You can give an Annual TRIPP subscription and gift a journey that unlocks awe, wonder, calm and focus.  Visit our Gift Card Page

We only accept credit cards at this time on tripp.com. In the future, we may add Google Pay, Apple Pay, and PayPal.

However, you can use PayPal as a payment method through your Oculus or PlayStation account.

For Oculus:

If you are purchasing through Oculus, please download the TRIPP app for free at this link and select Premium. The Monthly and Lifetime options will go through the Oculus Store, where you can select PayPal as the payment method. Here are some helpful tips on how to set up PayPal as a payment method on your Oculus account.

For PlayStation:

You can purchase the TRIPP app available for Lifetime Access through the PlayStation app store on your console or from the web store at this link

Here is some helpful info on how to set up PayPal as your default payment method on the PlayStation store.

Please check your promotions folder in Gmail or your spam folder for the verification email.

If it is not there, you can trigger a resend from the TRIPP Mobile app.
iOS – https://apps.apple.com/app/id1465149118
Android – https://play.google.com/store/apps/details?id=com.tripp.companion

Then, just login into the Mobile App using the same credentials that you used to create your subscription account on tripp.com. Please do not create a new account in the mobile app.

If you are still having problems, please contact us for assistance.

Please sign in to your account at tripp.com with your email and your password. From there, you are taken to the “My Account” page, where you will see the option to update your account information.

For additional support, please contact our Customer Service team at support@tripp.com.